shipping & REturns

All Studio D'JOI orders are shipped with tracking. Once your order has been fulfilled and accepted by the carrier, tracking information will be emailed to the address provided at checkout. Orders are typically prepared and shipped within 7 business days of purchase, and often sooner. If you need your order by a particular date, please select an expedited shipping option at checkout when available. Packages are shipped without insurance unless shipping insurance is selected during checkout. Studio D'JOI recommends adding insurance, particularly for higher-value or one-of-a-kind pieces.

Because each Studio D'JOI piece is handcrafted and often one of a kind, all sales are final and refunds are not offered. However, exchanges may be considered within 7 days of delivery for an item of equal or greater value. To qualify, the jewelry must be returned unworn, unused, undamaged, and in its original packaging. Customers are responsible for any difference in price when selecting an item of greater value. To request an exchange, please email [your email address] before sending anything back. If your request is approved, you will receive instructions for returning your item. Items sent without prior authorization cannot be accepted.